Refund Policy

Olink offers paid subscriptions billed in advance on a monthly or yearly basis. All payments are processed securely by Paddle, our payment provider, which acts as the merchant of record for purchases made on the Platform.

Refunds are issued in accordance with this policy and with the consumer protection laws applicable to your jurisdiction.

We offer a 14-day money-back guarantee on first-time subscriptions to paid plans.

If you are not satisfied with the service and you contact us within 14 days of your initial payment, we will refund the full amount of that first payment.

Refund requests made after the 14-day period, and renewals of existing subscriptions, are generally not eligible for a refund, except where required by law or at our discretion.

To be eligible for a refund under the 14-day guarantee, the following conditions must apply:

• The payment is the first payment for the subscription (not a renewal or an upgrade payment made more than 14 days ago).
• The request is submitted to us within 14 days of the original payment date.
• The account has not violated our Terms & Conditions or Acceptable Use policy in a way that led to its suspension.

Once your refund is approved, it will be processed back to the original payment method used for the purchase.

Because Paddle is the merchant of record, refunds are issued through Paddle. The time it takes for the refund to appear in your account depends on your payment method and financial institution — typically 5–10 business days, but it can take longer for credit card refunds depending on your bank.

You will receive an email confirmation from us or from Paddle once the refund has been processed.

To request a refund, please contact us at Contact@olink.app with the following information:

• The email address used to sign up for the subscription.
• The approximate date and amount of the payment.
• A brief reason for the refund request.

If you dispute a payment through your bank or card provider instead of contacting us first, we encourage you to reach out to us directly so we can resolve the issue quickly.

If a chargeback is filed, our payment provider Paddle handles the dispute on our behalf. Paddle may block the payment method from future purchases while a dispute is open.

If a chargeback is filed without a valid basis and is unsuccessful, the transaction stands and no further refund will be issued.

If you have any questions about this Refund Policy, or to request a refund, please contact us at Contact@olink.app.